Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups.

Emotional intelligence is the ability to identify, assess, understand, and manage your emotions and others in positive and constructive ways. It's about recognizing your own emotional state and the emotional states of others.

  • Self-awareness – The ability to recognize your own emotions and how they affect your thoughts and behavior, know your strengths and weaknesses, and have self-confidence.
  • Self-management – The ability to control impulsive feelings and behaviors, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.
  • Social awareness – The ability to understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.
  • Relationship management – The ability to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict.